1. Product exchange

The easiest and fastest form of exchange is a return combined with a new order.

How does it work?

1. You send us a parcel with the return.
2. We refund your money (we process returns at least once a week).
3. In the meantime, you can order a new product straight away.

This way you don't have to wait for the parcel to come back to us — you simply order what you need.

2. Returns – what do you need to do?

In accordance with the applicable law, you have 14 days to return the goods; we give you 30 days.

A. Send the parcel with any courier

You can use any courier company or shipping service.
We only ask you to avoid Poczta Polska (the Polish Post), because in our region parcels tend to go missing.

Send the parcel to our address:

Albert Pietrasik
ul. Żarnowcowa 12

91-479 Łódź

Optionally, you can use quick parcel dispatch:

B. What do we need to know in order to issue a refund?

One of the following two pieces of information is enough for us:

• the order number – the most convenient for us,
• or the surname under which the order was placed.

You don't have to print or fill in any documents. If you wish, you can add a note with the order number to the parcel, but this is not obligatory.

C. How to pack the return correctly?

• It is best to use the original box.
• Please do not crush the hats.
• We refresh all products anyway, but Merino items require much more work after washing, so please — if you can, do not send them back washed.

A carefully packed return = faster settlement.

D. When will you receive your money?

After we receive the parcel:

1. We issue a corrective invoice and send it by e-mail.
2. Usually within a few days the funds are returned to your account.

If in the meantime the refund has not arrived — write to us.
Sometimes something may get lost in the system. We will always help.

3. Why do we ask for feedback with a return?

We want to describe our products as well as possible so that the number of returns is as small as possible — it's a matter of ecology, but also of honesty towards our customers.

That's why any information about:

• why the product is being returned,
• what didn't work,
• what we could improve

is very valuable to us.
We also ask about it in a short survey after the return.

4. Formalities - optional for us

In accordance with the applicable law, you have 14 days to return the goods; we give you 30 days.

NOTE: used underwear (socks) cannot be returned.

If you like formalities, you can fill in and print the official form:

• Withdrawal from contract (return) form

...and send it together with the product(s) to our address. If you use the quick returns, you don't have to fill in any documents. If you want to speed up the return handling, write the order number on the box.>

We usually refund the money within 3 business days of receiving the goods. At most it may take up to 2 weeks, but we have never had to wait that long. The money is returned to the account from which it came to us.

5. Returns for business purchases

If you make a purchase for a business, the rules resulting from the current regulations apply. As a rule, entrepreneurs do not have the statutory right to withdraw from the contract within 14 days as consumers do.

However:
If you buy as a business, but the purchase is not of a professional nature (e.g. it is not directly related to your activity — as defined by the PKD business classification), then, in accordance with the applicable law, you are entitled to the same return rights as a consumer.

4. Complaints

A. If you like the hat…

We would be delighted if you left us a good review.
Every positive review reduces our marketing costs, which allows us to:

• maintain fair prices,
• avoid artificial sales tricks,
• invest time and resources in models that truly serve you well.

Your review is real support for us.

B. If something is wrong

Did something arrive that wasn't what you expected? Do you have any concerns? Or maybe the product simply doesn't convince you?

Write to us or call us.
We will calmly explain everything and find a solution.

You don't need to know the procedures — that's what we are here for.

C. Do you have questions?

If something is on your mind, you're not sure about the colour, fit or care — get in touch too.
We try not to leave our customers on their own and we answer all messages.

D. Formalities - optional for us

To file a complaint, follow the steps below: